What is Alsama Project?

Alsama is an ambitious and innovative NGO which runs education centres for out-of-school teenagers in Lebanon’s refugee camps. Students join us illiterate and innumerate; we develop programmes that allow them to catch up with 12 years of high school education within 6 years, preparing them to enter mainstream school, university and skilled employment.

What is the role?

As Alsama’s Systems Officer, you will ensure that Alsama lives up to its reputation as a data-driven organisation that works with transparency to make informed decisions. You will run our software systems in a way that improves Alsama’s capabilities and builds for the future.

What will you achieve at Alsama?

Software systems play a key role in supporting and enabling Alsama’s on-the-ground work. You will help Alsama deliver on our strategic targets by ensuring Alsama’s impact is captured & communicated professionally.

You will control systems that provide valuable data to inform the Lead Team’s decision-making on Alsama’s impact targets.

You will improve and embed tools and systems for measuring targets, ensuring that Alsama’s foundations are built on data entry and reporting.

What will you do?

1. Administer Alsama’s Core Systems (Salesforce, Odoo, PowerSchool, Microsoft 365 + Sharepoint)

i. Ensure all four systems are up-to-date, fully functional, and aligned to Alsama’s operating needs

ii. Grant, restrict, and manage user access based on staff roles and security protocols

iii. Make ongoing configuration changes directly within the platforms (fields, workflows, permissions)

iv. Maintain documentation related to system configurations and changes

2. Build strong internal relationships to support system use

i. Be the first point of contact for internal queries and issues related to all four systems

ii. Troubleshoot problems in collaboration with relevant departments and escalate when necessary

iii. Train new staff and conduct refreshers for existing users

iv. Translate feedback into system improvements or changes

3. Manage external system partners and implementers

i. Maintain strong working relationships with all third-party consultants (Salesforce, Odoo, PowerSchool)

ii. Represent Alsama in regular check-ins and configuration meetings

iii. Track external consultants’ deliverables and ensure alignment with Alsama priorities

iv. Ensure handover and documentation of all third-party work

4. Contribute to Alsama’s long-term systems vision

i. Help shape the roadmap for how systems evolve as Alsama scales

ii. Identify future integration points between systems

iii. Recommend new tools or modules that can increase effectiveness

Who will you report to?

CEO

Who will you work with?

Strategy and Development Team, Head of Cricket, COO Education, Data Entry Officer.

What core skills will you need?

Commitment

Reliable and detail-oriented commitment to your work, persisting through challenges and mitigating risks by adapting to changing needs and context.

Collaboration

Alsama owes its success to its diverse team, and so we expect you to have a fully integrated mindset. You will work alongside a wide range of stakeholders (seniority, sectors, cultures/nationalities) with ultimate respect.

Ambition

Alsama is building for the future: your work at Alsama will outlast you. You will need a ‘goal-oriented mindset’ to develop and implement plans to hit targets and deadlines.

What proficiencies will you need?

• Experience with Software Systems (Odoo, Salesforce, PowerSchool, Microsoft 365 a plus), and a strong ability in Microsoft Excel and PowerPoint.
• Quantitative and analytical skills: identifying appropriate metrics and KPIs for M&E to facilitate data-driven decision making for leadership roles.
• Ability to identify data requirements and use systems to create visual dashboards for data management.
• Structured and compelling verbal, visual and written communication skills in English and Arabic

Experience:

• Bachelor’s degree (minimum) in business, statistics, mathematics, computer science, information management or related fields.
• Systems expertise with NGOs, in the public sector or for private companies

What’s in it for you?

• Your work will have direct impact on thousands of out-of-school teenagers, providing them with tools to shape a better future for themselves and their communities.
• You will help revolutionise refugee education in the Middle East and beyond.
• You will join a dynamic and highly experienced international team that is solving for sustainability and scale.
• You will develop and hone your professional skills, setting you up for a long-term career with Alsama or beyond.

Safeguarding:

Alsama is committed to safeguarding our students and cricketers. We expect all staff and volunteers to share this commitment and adhere to our safeguarding policies and procedures. Awareness of child safeguarding practices and suitability to work with young people is essential for all roles at Alsama.

Application Deadline:

The deadline for applications is 29th May 2025.

Start date: ASAP.

1 year in-person commitment.

How to Apply?

Submit your CV and cover letter to info@alsamaproject.com by the 29th of May 2025 for your application to be considered.

How to Apply:

How to Apply?

Submit your CV and cover letter to info@alsamaproject.com by the 29th of May for your application to be considered.