What we are looking for:

An experienced Staff Care Adviser to play a pivotal role in providing psychological support for the Palestine Programme where there is an active conflict ongoing. The post holder will be required to contribute to the development and implementation of psychosocial initiatives aimed at addressing mental health and psychosocial needs of individuals affected by the conflict; work in collaboration with multidisciplinary teams to design, deliver and evaluate psychological interventions tailored to the unique challenges of conflict-affected populations.

What you will do:

• Develop policies, guidelines, minimum standard, tools and trainings linked to health and wellbeing (mental health, stress and trauma) in NRC Palestine.
• Provide support, advice and guidance on mental health and wellbeing to different offices in Palestine.
• Responsible for establishing and maintaining mental health and psychological external providers’ network.
• Provide guidance, support and advice related to staff care to the Critical Management team on staff care during crisis and critical incidents.
• Act as the focal point linked to staff care initiatives in NRC Palestine Programme in coordination with CO management, MENA RO HR and Global Staff Care Adviser
• Conduct one on one sessions and group sessions with staff to identify the psychosocial needs of staff.
• Utilize culturally sensitive and trauma-informed approaches to gather information and formulate individualized support plans.
• Collaborate with different teams to design initiatives that address the psychological impact of conflict, incorporating principles of trauma recovery, resilience-building, and psychosocial support
• Develop psychoeducational materials, training modules, and intervention protocols tailored to the needs of staff in conflict settings
• Provide psychological support to staff and link/refer to services providers or other initiatives based on needs.
• Design training and facilitate sessions and workshops for teams deployed into Gaza on topics related on PFA, trauma-informed care and management, and peer-to-peer support.
• Establish monitoring and evaluation mechanisms to assess the effectiveness and impact of psychological interventions.

Please download the detailed job description to learn more about the position.

What you will bring:

• Advanced degree in Clinical Psychology, Counselling Psychology, or related field.
• Documented experience in trauma-response, trauma within emergencies knowledge and response
• Minimum 5 years providing psychological services in context of conflict, war, displacement, or humanitarian crisis.
• Strong understanding of cultural, social, political dynamics in Gaza conflict and wider MENA region, and ability to work sensitively and ethically within diverse cultural contexts.
• Excellent interpersonal and communication skills, with the ability to build rapport, establish trust, and facilitate group processes in challenging environments.
• Demonstrated capacity for innovation, adaptability, and resilience in navigating complex and volatile environments.
• Commitment to humanitarian principles, human rights, and the promotion of mental health and psychosocial well-being in conflict-affected populations.
• Fluency in English both written and verbal. Knowledge of Arabic is an added advantage.

What we offer:

• Duty station: Jerusalem
• Contract: 12 months (Fixed-term contract renewal based on performance, funds availability and need for the position)
• Salary/benefits: grade 8 on NRC’s salary scale, with accompanying terms and conditions
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

Find out more about the benefits of working for NRC

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.

Watch this short video to see NRC in action.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

• do demanding and professional work, often in challenging contexts.
• join a work culture that empowers every employee to share ideas and take responsibility.
• be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC’s operations in Palestine here.

About Us

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world’s most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

How to Apply:

Important information about the application process

• Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity MarketPlace.
• When creating your profile, include your full name as given on your national identification card. Complete all the system-required fields for experience, employment history and education.
• Submit your application and CV in English, taking care to attach your latest CV.
• Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
• We receive many applications for each vacant position and so only shortlisted candidates will be contacted. Recruitment will be done on a rolling basis so kindly apply here at the earliest opportunity.
• This position is open to candidates who have the legal right to work in Palestine. Due to legal restrictions in obtaining visas for some applicants please click on the link to confirm your eligibility before sending your application.
• If you have any questions about this role, please email mero.recruitment@nrc.nowith the job title as the subject line.