BACKGROUND ON IMPACT AND REACH
REACH was born in 2010 as a joint initiative of two International NGOs (IMPACT Initiatives and ACTED) and the United Nations Operational Satellite Applications Programme (UNOSAT). REACH’s purpose is to promote and facilitate the development of information products that enhance the humanitarian community’s decision making and planning capacity for emergency, reconstruction and development contexts. REACH facilitates information management for aid actors through three complementary services: (a) need and situation assessments facilitated by REACH teams; (b) situation analysis using satellite imagery; (c) provision of related database and (web)-mapping facilities and expertise.
IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis and GIS. IMPACT was launched at the initiative of ACTED, an international NGO whose headquarter is based in Paris and is present in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support in its fields of intervention.
We are currently looking for a Senior Digital Transformation Officer to support our team in Geneva.
Title: Senior DT Officer
Start date: ASAP
Duration: open ended contract
Location: Geneva – International Environment House II
As part of its steady growth and in line with its organisational priorities, IMPACT has made the decision to implement a digital transition, in line with its global partner ACTED and taking into account the operational partnership in our countries of intervention. This entails a) proposing, designing, implementing, and mainstreaming use of modern software and cloud platforms to enable and improve communication, collaboration and information sharing, and empowering IMPACT staff to perform their duties effectively b) supporting other functions (mostly IT, logistics and procurement) with clear guidance and technical backstopping c) training IMPACT staff in use of the implemented solutions, and advocate for improvements of internal processes leveraging those solutions. All activities are to be implemented in compliance with IMPACT’s CoC and guiding policies, and more specifically imperatives related to data protection, data storage and data sharing, also in close alignment/cooperation with ACTED HQ IT teams to ensure developments are compatible, yet potentially owned by IMPACT (as a medium term strategy to ensure gradually independent processes).
Under the supervision of the IT/ IS & DT Manager, the Senior DT Officer play a critical role in managing and optimizing data-related processes and applications within the organization. Their responsibilities will extend beyond traditional IT infrastructure, focusing on platforms like Jira and Power Platform. They play a pivotal role in driving organizational efficiency by leveraging technology by streamlining internal processes, automating workflows, and ensuring seamless collaboration across digital platforms.
HIERARCHICAL RELATIONSHIPS
Under the authority of:
- IT/IS & DT Manager
FUNCTIONAL RELATIONSHIPS
Internal:
- HR, logistics & finance teams
- Country IT focal points
- Data protection focal point
- IT officers
- IT support officer (25%)
External:
- IT suppliers & service providers
- IMPACT’s hosting partner (joint tenant) – Acted IT HQ team
1. Data Integration and Connectivity
- Platform Integration: Connect and integrate various data platforms, including Jira and Power Platform, to ensure seamless data flow.
- Platform Enhancements: Lead projects to enhance existing platforms or implement new ones.
- API Management: Work with APIs to enable data exchange between different systems.
- Data Pipelines: Design and maintain data pipelines for efficient data movement.
2. Application and Digital Platform Management
- Jira Administration: Oversee Jira instances, manage user access, customize workflows, and ensure optimal performance.
- Power Platform: Develop, maintain, and enhance Power Apps, Power Automate (Flow), and Power BI solutions.
- Application Security: Implement security measures for data and applications.
- Intranet and Collaboration Tools: Oversee the organization’s intranet and collaboration platforms (e.g., Microsoft Teams, SharePoint).
- User Experience: Ensure a user-friendly experience by customizing and optimizing digital workplace tools.
- Integration: Integrate various platforms to create a seamless digital ecosystem.
3. Process Optimization and Automation
- Workflow Analysis: Evaluate existing business processes and identify areas for improvement.
- Automation Solutions: Propose and implement automation tools (e.g., robotic process automation, workflow management systems) to enhance efficiency.
- Change Management: Facilitate the adoption of new digital workflows among employees.
3. Data-Driven Decision Making
- Analytics and Insights: Leverage data to identify trends, monitor performance, and make informed decisions.
- KPI Tracking: Define and track key performance indicators related to digital workplace initiatives.
4. Security and Compliance
- Data Governance Framework: Establish guidelines for data management, privacy, and compliance.
- Data Security: Implement security measures to protect sensitive information within digital platforms.
- Compliance: Ensure adherence to data privacy regulations and internal policies.
5. Collaboration and Training
- User Support: Assist users with data-related queries and troubleshoot issues.
- Documentation: Create documentation for platform usage.
- User Training: Conduct training sessions to empower employees in using digital tools effectively.
- Help Desk Support: Provide assistance and troubleshoot issues related to digital workplace applications.
QUALIFICATIONS
- Education: Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field.
- Experience: At least 2 years of experience in data management, application administration, digital transformation, process improvement, or a similar role.
- Skills:
- Proficiency in Jira administration and Power Platform (Power Apps, Power Automate, Power BI)
- Proficiency in digital workplace tools (SharePoint, collaboration platforms, workflow automation)
- Understanding of data integration techniques and APIs
- Analytical mindset for data-driven decision-making
- Strong communication and change management skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
COMPENSATION AND BENEFITS
- For this position, gross salary between 5’500 CHF and 5’770 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 450 CHF per month is already included in the salary figure.
- Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT
- Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments
- Applicants must hold a valid work permit for Switzerland or be EU/EFTA citizens
- Up to 40% of remote work on a weekly basis
How to Apply:
