CIMMYT is looking for a:

Regional Knowledge Management and Information Technology Manager Africa

CIMMYT seeks a hands-on, service-oriented and detail-oriented professional with relevant experience in Project Management or Project Coordination, to oversee, coordinate, and ensure compliance in the Knowledge Management and Information Technologies areas to all CIMMYT staff based in Africa.

This position is key to ensure continued operations in Africa’s offices by coordinating activities with the HQ office, and also overseeing that Knowledge Management and Information Technologies products and services are properly delivered in the region, according to rules and regulations. This also includes interacting with end users to monitor the quality of the products and services provided, and to ensure that end users are in compliance with all requirements related to the Knowledge Management and Information Technologies Department.

This position will support the Regional Director and Management by providing strategic leadership, aligning country/ regional activities with institutional goals, facilitating coordination between HQ and country/regional offices, and making localized decisions to address specific challenges and opportunities. Oversight, monitoring/ assurance and compliance are essential aspects of this function.

Collaborate closely with other Regional Managers and focal points of the Operations Chapter to ensure the seamless adaptation and implementation of policies, procedures, and new system architecture (e.g., ERP and contract systems), focusing on process improvement while maintaining business continuity during the transition.

This position will report directly to the Regional Director and work closely with various functional leads at HQ to ensure alignment and consistent support to country offices. Regular updates and ad-hoc reports will be expected to inform regional leadership of key developments, challenges, and progress. This KMIT staff will work in a network of experts to guarantee high quality service provision across CIMMYT’s Regional Offices and Stations.

Summary of responsibilities

1. Monitor the daily progress of projects
2. Provide detailed updates to project managers or other stakeholders
3. Ensure team members have the supplies and resources they need to complete their assigned tasks on time and within their budget limits
4. Organize reports, invoices, contracts, and other financial files for easy access
5. Plan meetings and organizing project logistics
6. Contribute to the strategy and planning of the Department.
7. Oversight and monitor IT and Knowledge Management operations, quality assurance, data security, technical support, etc.
8. Liaise with country offices on project management, resource allocation, etc., under the technical guidance of Knowledge Management and Information Technology management representatives, who are also in charge of directly managing the KMIT staff in the country offices, according to the agreements with the Regional Knowledge Management and Information Technology Manager.
9. Contribute to policy implementation, regulatory adherence, audit and review, etc.
10. Provide training and support to country office staff and key users (e.g., new systems, policies, and procedures).
11. Report to HQ on IT and Knowledge Management performance, issues, country/ regional initiatives, etc.

Requirements

• Master’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant certifications in the area of Project Management or Project Coordination are appreciated
• Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
• At least 5 years of experience in IT or IT-based Knowledge Management Project Management or Project Coordination.
• Experience in diagnosing and resolving escalated problems in response to users reported incidents.
• Experience in monitoring and troubleshooting network connectivity and resolving network problems.
• Familiarity with institutional Information Technology and/or Knowledge Management policies and procedures.

Personal attributes and competencies

• Problem-solving skills
• Familiarity with Microsoft office productivity software is also expected.
• Familiarity with hardware and software installation, configuration, and troubleshooting
• Excellent communication and interpersonal skills
• Client and detail orientation
• Fluency in the English language
• Strong organizational skills
• Technical expertise: Possesses a good understanding Project Management or Project Coordination techniques, applied to the areas of Information Technology and/or IT-based Knowledge Management.
• Analytical thinking: Can analyze problematic trends and patterns in IT and/or IT-based Knowledge Management coordination requirements, identify root causes, and propose effective solutions.
• Customer service orientation: Demonstrates a customer-centric approach, providing timely and efficient support while maintaining a professional and empathetic attitude.
• Adaptability: adapts to changing technologies, processes, and procedures, staying up to date with the latest industry trends and best practices.
• Collaboration: Works well in a team environment, collaborating with system administrators, application administrators, and other stakeholders to deliver efficient services.
• Documentation and reporting: Maintains accurate and up-to-date records of activities and provides regular reports to management.

Terms and conditions

• This is a Locally Recruited Staff (LRS) position and on competitive remuneration in local currency, commensurate with skills and experience.
• The appointment will be for two (2) years, including a six-month probationary period, with the possibility of extension contingent on performance, continued relevance of the position and available resources.
• The duty station will be in Nairobi, Kenya.

How to Apply:

Go to http://worldagroforestry.org/working-for-icraf/vacancies

• The application deadline is 09 February 2025.
• CV and Cover Letter should be in PDF and Labelled with the applicants First and Second Names.
• We will acknowledge all applications but will only contact short-listed candidates.

CIFOR-ICRAF is an equal opportunity employer. Staff diversity contributes to excellence.