Background/IRC Summary:

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Today, 13.4 million people in Syria – more than half of the country’s population – are in need of humanitarian assistance with needs increasingly being exacerbated by economic decline. Of these, 6.8 million are refugees and asylum-seekers who have fled the country. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis a rapidly expanding portfolio, supported by more than 1000+ staff in Syria Country Program. IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, early childhood development, education, women’s protection and empowerment, non-food items and food distribution, cash assistance, water and sanitation, protection and rule of law, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary:

The Information Management Officer (IP) will be responsible for maintaining the data and information management systems and act as the data focal point for the Integrated Protection program, as implemented directly and with partners. The IM Officer will coordinate data and information management between the program and implementing partners and will closely work with the Information Management Team at the MEAL Unit and the entire IP team. In addition, the IM Officer will support with setting up and creating protection Information Management systems according to the needs provided by the program and support from the IM Manager.

Responsibilities:

Data handling, Reporting and visualization (80%)

• Ensure that all collected program data include the minimum required for follow-up and conduction of quality Post-Distribution/Delivery Monitoring (PDM) Assessments. E.g., beneficiary numbers.
• Support the formulation of the M&E Matrix and plans to address indicator reporting requirements.
• Support the program and partner staff with use of the new data management technology systems and tools.
• Provide training and support IP staff, field enumerators and partners on data capture, analysis, and use.
• Support data capture processes to ensure they are implementation according to plans and agreed standards.
• Work closely with the MEAL based IM Manager, Officers, Child Protection, Women’s Protection and Empowerment and Protection and Rule of Law Senior Managers and IP Coordinator for conducting regular data reviews to promote quality data reporting.
• Provide analysis of information and data to reporting requirements.
• Assist in regular reporting for donors and internal reports as required.
• Support the draft of mobile/digital data collection surveys for the field teams in coordination with the MEAL team.
• Maintain the program specific portion of data capture, analysis, and warehousing platforms so they are well organized and accessible.
• Systematically review datasets for deficiencies or errors based on data quality SOPs and on correcting any incompatibilities where possible.
• Develop and support in managing the IRC’s information management systems, platforms, and databases for the program.
• Review monitoring data with IP program staff on a regular basis to ensure use of data to improve programming.
• Update paper and/or electronic monitoring tools as needed to resolve any problems encountered during data collection in the field.
• Support with the setup and development of Protection IM systems (E.g. GBVIMS, CPIMS, Primero, etc.) in consultation with IP senior Managers and Coordinator and seek support from the IM Manager and IP Admin Officers as needed.

Capacity Building (10%)

• Build the capacity of program and partners’ staff in relevant technical and Program data management competencies.
• Train monitoring assistants or Third-Party Monitoring (TPM) staff and other relevant personnel on the monitoring data collection tools (in Commcare) and processes.

Communication (10%)

• Support timely information sharing regarding IM challenges and needs.
• Conduct regular data review meetings with the partners.
• Coordinate closely with the MEAL team’s IM Manager to acquire all relevant and required support.
• Timely coordinate and support Program team with accurate numbers reporting and updated dashboards throughout the projects.

Required Experience/qualification/Skills:

Education:

• University degree in information management and systems, computer science, data science, epidemiology, biostatistics, healthcare administration, health economics, or a related field

Work Experience:

• Approximately 2-4 years of previous experience working with information systems management, monitoring and evaluation, database development and management; NGO experience an advantage.
• Experience in Integrated Protection and humanitarian protection activities is strongly preferred.
• Statistics, data analysis, data-driven computation are all relevant areas of experience.
• Knowledge about the Syrian context is a great advantage.

Demonstrated Technical Skills:

• Experience with descriptive data analysis and/or data management.
• Able to think critically about data and information, triangulating and cross-checking data when needed and with minimal guidance.
• Excellent visual design sense regarding clear and accurate presentation of data.
• Strong computer literacy with Microsoft Office (in particular, Excel)Experience with Mobile Data Capture (MDC) tools and creating MDC surveys.
• Knowledge of databases and coding is an advantage.

Demonstrated Skills and Competencies:

• A commitment to IRC’s mission, vision, values and IRC Way – Professional Code of Conduct.
• Credible written, presentation and verbal communication skills; ability to convey information effectively and solid experience providing training and staff development.
• Validated sense of professional discretion, integrity, and ability to handle complex situations diplomatically and to effective resolution.
• Excellent management and interpersonal skills and a solid ability to promote harmonious/cohesive teamwork, in a cross-cultural context.
• Validated ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
• Highly collaborative and resourceful; ability to establish positive working relationships with senior level management and all other partners to maximize cooperation and productivity.
• Curiosity, a desire to continually learn and develop is a must.
• Analytical ability in creating effective solutions to complex matters while adhering to labor laws and internal policies.

Language/Travel:

• Fluency in English and Arabic are required.

Key Working Relationships:

Position Reports to: Senior M&E Officer – MEAL Unit
Position directly supervises: None

Indirect Reporting (If applicable): Field protection Program/IM Team
Key Internal Contacts: MEAL unit – NW Syria, and IP Program – NW Syria

Key External Contacts: IRC Partners

Professional Standards: IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, IRC operates and carries out policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work Fiscal Integrity, and Anti-Retaliation.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a citizen of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Accountability to Clients: IRC staff must adhere to the commitment of contributing to the sustainability and development of its (CR) Client Responsiveness Mechanisms, preserving the culture of prioritizing the needs of our clients and affected communities by systematically listening to their perspectives and using their feedback to make programmatic decisions and give them greater influence over program design and delivery.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Diversity and Inclusion: at IRC MENA, we are passionate about creating an inclusive workplace that promotes and values diversity. Organizations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, nationality, and perspective are validated to be better organizations. More importantly, creating a safe workspace environment where everyone, from any background, can do their best is the right thing to do. So, bring your whole self to work.

IRC is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. In keeping with our core values of Integrity, Service, Accountability and Equality, IRC strives to maintain a work environment built on mutual respect in which all individuals treat each other professionally, and free of bias, prejudice, and harassment. IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of IRC Persons in any work setting. All IRC staff, wherever they are located, are accountable for creating an environment free of discrimination, harassment, bullying, and retaliation.

How to Apply:

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/58142?c=rescue&sq=req58142