The International Training Centre of the ILO (ITC-ILO) is an equal opportunity employer and values diversity among its staff. Applicants from non- or under-represented member States, or from those member States which staffing forecasts indicate will become non- or under-represented in the near future would be particularly welcome. A list of these countries can be found here: ILO Jobs: Non- andunder-represented Member States.

Qualified candidates living with a disability are encouraged to apply. Reasonable accommodation measures may be provided toapplicants with disabilities upon request, to support their participation in the recruitment process. If you are unable to complete ouronline application form due to a disability, or if you would like to request accommodation measures to participate to the selectionprocess, please send an email to vacancies@itcilo.org.

This vacancy is being filled by competition in accordance with Article 1.2 and Annex H of the Staff Regulations of the Centre.

Conditions of employment are listed in the Additional Information section of the notice of vacancy.

INTRODUCTION

The International Training Centre of the International Labour Organization (the Centre) is the training arm of the ILO, a Specialized Agency of the United Nations dedicated to the promotion of social justice and human rights in the world of work.

The ITCILO delivers training, learning and capacity development services to governments, employers’ and workers’ organizations, and other national and international partners, in support of decent work and sustainable development. Its mission is to provide people with access to digitally-enhanced capacity development services to successfully manage their future of work transitions.

Information and Communication Technology Services (ICTS) is responsible for developing, implementing and managing comprehensive information, communications and learning technology services. ICTS is composed of three clusters: web development, enterprise applications, infrastructure and end-user support services.

Functional responsibilities

Main Purpose: The ICT Officer is responsible for the design, deployment, monitoring and management of infrastructure services across the on-premises data centers and in the cloud, and for the coordination the outsourced service desk team which provides first level support to end users and consists of onsite and offsites technicians.

Supervision Received: The ICT Officer performs under the general parameters established by the Chief Information Office (ICTS) with a high level of independence, in line with organization and unit priorities. Work is reviewed, as necessary, for soundness of conclusions and judgement.

Working Relationships: As part of ICTS, the ICT Officer, interacts with colleagues at all levels within and outside the Unit as well as with external stakeholders, international and UN organizations counterparts, consultants, services providers and auditors.

Results: As a specialist in the areas assigned, the ICT Officer’s decisions and performance influence the unit’s success, reputation, and service quality. Deliverables are set by the Chief Information Officer and align with the annual unit work plan and organization’s priorities.

The ICT Officer ensures services and projects meet quality standards, comply with policies, and complete on time. His/her work impacts overall unit results and the team’s reputation for quality execution and client responsiveness.

DESCRIPTION OF DUTIES:

• Coordinate the outsourced managed service for onsite and cloud Windows Infrastructure, including endpoint management. Ensure IT infrastructure and services are monitored. Address performance issues and implement solutions to improve functionality, reliability, and usability. Keep ICT standards, operating procedures, and technical documentation current and communicated. Manage and promote Microsoft Office 365 products and services.
• Coordinate and supervise the IT service desk support function provided by an outsourced managed service. Analyze requests, resolution times, and support trends to adjust support processes and resource allocation for continuous improvement in support quality. Evaluate the support needs and level of ICT support, recommend and implement measures to enhance the quality and effectiveness of ICT support, including necessary equipment.
• Manage resources, forecast hardware and software needs, and handle IT service contracts and maintenance. Prepare technical specifications for RFPs and evaluations. Assist in managing IT inventory.
• Conduct market research on suitable solutions and suppliers that meet the technical requirements in infrastructure and support services. Oversee and ensure all relevant suppliers adhere to technical compliance as per contractual terms. Manage relationships with relevant suppliers providing services to the Organization.
• Lead and provide technical guidance in designing, implementing, and maintaining ICT systems and integration projects, focusing on architecture and security. Determine user requirements, liaise with users throughout all project phases, and offer policy advice on emerging technologies to the CIO and colleagues.
• Plan ICT disaster recovery and business continuity mechanisms within the areas of responsibility, in coordination with other colleagues.
• Serve as a backup in other infrastructure areas, including Virtualization, Backup, Data Center Management, and Network.
• Perform other related functions, as requested.

Qualifications required

Education

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, or related field.
• Relevant training/certification on Microsoft technologies and information security is strongly desirable.

Experience

• Minimum of five years of progressively responsible experience in planning, designing, implementing, and maintaining IT Windows infrastructure. At least two years of experience managing Windows services in the cloud.
• Experience managing IT service Management Systems, such as ManageEngine or Jira is an asset.
• Experience acquiring or maintaining compliance with ISO 27001 is an asset.
• Two years of experience in a low/middle income country is an asset.

Languages

• Fluency in written and spoken English
• Knowledge of Italian is an asset

Core competencies

• Adaptability: ability to adapt to major changes in work tasks or in the work environment.
• Client Service: ability to meet in-house and external needs effectively.
• Collaboration: ability to develop and use collaborative relationships to achieve work goals.
• Communication: ability to convey information clearly to individuals and groups.
• Initiative: ability to take prompt action to accomplish objectives, even beyond what is required.
• Integrity: ability to maintain social, ethical and organisational norms and adhere to codes of conduct and ethical principles.
• Knowledge management: ability to develop and update professional knowledge continuously, and to assimilate and apply new job-related information in a timely manner.
• Sensitivity to diversity: ability to accommodate cultural and gender differences to interact effectively with people of different cultures.

Level competencies

• Decision-making: analysis and judgement/problem-solving.
• Managing work: ability to manage one’s time and resources effectively to ensure that work is completed efficiently.

Technical competencies

• Strong analytical and research skills.
• Knowledge of the principles, practices and techniques related to planning, managing and implementing IT systems and services.
• Good knowledge of Windows Infrastructure Servies and Microsoft 365 Services.
• Knowledge of ITIL model and processes. ITIL foundation certification is required.

The following would be desirable:

• Knowledge of Virtualization and hyper-convergence, such VMWare vSphere vSAN.
• Knowledge of backup solutions.
• IT certifications on the related technologies.

Personal Skills

• Ability to plan and organize work.
• Ability to keep abreast with ever changing technologies relevant to area of work.
• Ability to work under pressure.
• Ability to work with team spirit, within the unit and with other Centre units.

How to Apply:

APPLICATIONS

All candidates must complete an online application form. To apply, please visit the ITCILO jobs webpage: https://www.itcilo.org/about/jobs

The System provides instructions for online application procedures.

The deadline for receipt of applications is 16 April 2025, close of business (CET).

No applications will be accepted after that date/time.

RECRUITMENT PROCESS

This vacancy is being filled by competition in accordance with Article 1.2 and Annex H of the Staff Regulations of the Centre.

The recruitment process, which may include a written test, a competency-based assessment centre and interviews, will take place during the 2 months following the deadline for applications.

Short listed candidates will be notified via email and are requested to ensure their availability when provided with the recruitment process schedule.

Depending on the location and availability of candidates, assessors and interview panel members, the Centre may use email and/or video or teleconference communication technologies for the assessment and evaluation of candidates at the different stages of the recruitment process, including assessment centres, technical tests, or interviews.

External candidates under serious consideration for appointment will be subject to reference checks to verify the information provided in the application.

CONDITIONS OF EMPLOYMENT

Any appointment/extension of appointment is subject to the Staff Regulations and other relevant internal rules.
Appointments are of fixed-term duration.

A successful candidate will be offered a Regular Budget, fixed-term contract of two years, which may be renewed, subject to a period of
probation as established by the Staff Regulations. Recruitment is normally made at the initial step in the grade.

Any extension of contract beyond the probationary period is subject to satisfactory conduct and performance.

Salary and Post Adjustment, grade P.3 in US$, per year (subject to revision by the International Civil Service Commission (ICSC)

Salary: minimum US$ 70,212 to maximum US$ 90,676

Post adjustment multiplier for Turin, Italy (subject to change)
Minimum US$ 11.936
Maximum US$ 15.415

In case the official qualifies for a spouse benefit allowance, the above salary increases by 6% of the applicable grade and step.

Other allowances and benefits subject to specific terms of appointment:

Children’s allowance
Children’s education grant
Pension and health insurance schemes
30 working days annual leave
Settling in grant
Entitlement to removal expenses
Repatriation grant (after 5 years of service)
Home-leave travel with eligible dependants every two years
Rental subsidy
Privileges and immunities granted by the Italian Government

Salaries and emoluments are exempt from taxation by the Italian authorities and so, on the basis of the international agreements or national law relating to presence or residence abroad, are generally exempt from taxation by other governments. In the absence of exemption, in most cases tax paid will be reimbursed.