Job Title: HR and Administrator Coordinator

Reports to: Operations Director

Terms: Fixed Term

Location: Raqqa, Northeast Syria

Salary: GB4 €45,457 – €50,508.

Requirements: Include here any travel requirements both in country and outside of country or work

About Concern:

Established in 1968, Concern is a non-profit, non-governmental humanitarian organisation, dedicated to the reduction of suffering and the ultimate elimination of extreme poverty in the world’s poorest countries.

Concern’s vision, our mission and our work are all defined by one goal – ending extreme poverty, whatever it takes. Concern strives for a world free from poverty, fear and oppression.

Our culture is values driven and we believe that our people are central to all that we do and are key to delivering on our goal of Reaching the Furthest Behind First. We are committed to ensuring a workplace where everybody feels valued and are enabled to succeed in their work and contribute to delivering on our mission.

Role Purpose:

Under the line management of the Operations Director, HR/Admin Coordinator will be responsible for managing the human resources and administration resources function for Concern Syria and Iraq Programme. The role is based in Raqqa/Syria, with frequent travel to support programme areas in Erbil/Iraq. The HR-Admin Coordinator will operate in line with all Concern operational and security policies and procedures. A key part of this role will be to strengthen administration processes and to train staff.

Responsibilities:

Human Resources

• Support the OD to define the Human Resource’s Procedures, update manuals and improve the HR system
• Implement the programme’s HR strategy and ensure implementation and respect of HR processes
• Conduct yearly surveys for salary grades, staff benefits, R&R benefit and others.

Recruitment and induction

• Oversee recruitment of all local staff posts to ensure all vacancies are filled with the right people in a timely manner. This includes job identification, assisting job description preparation or review, staff vacancy request, vacancy announcement, shortlisting, setting up interviews, reference checks, employee contracts, and induction.
• Ensure that all job descriptions and job requirements are in line with the gender strategy.
• Review with the PD and OD, the current daily worker contracts and move them to regular employment contracts where appropriate
• Provide support to managers in preparation of job descriptions
  • Review Job Descriptions of new posts in consultation with relevant line managers
  • Periodically review all categories of national staff job descriptions and amend as necessary in light of actual job functions
• Design and implement an induction process.

Administration

• Establish and maintain a comprehensive confidential data base/filing system for all employees ensuring all documents are archived on SharePoint.
• Maintain accurate records of staff leave etc. and ensure all staff is aware of entitlements and procedures for applying for leave etc.
• Supervise premises management including offices and GHs
• Liaise with the Concern lawyer as required and ensure necessary follow-up
• Attend the Administration meetings organized by the NGO forum in Iraq/Syria, and make sure Concern is represented in other locations.

Staff management

• Support the Operations Director in establishing a fit for purpose HR planning process. This includes staffing budgets as required.
• Maintain an updated organogram of the organization.
• Manage payroll of national staff in liaison with Finance team to ensure all local staff receive the correct monthly payments on time.
• With the support of the Operations Director and the Country Finance Controller, roll out the new payroll software.
• Ensure the implementation of Performance Development Review and probation system, ensuring that it operates equitably and consistently across the organization.
• All managers are responsible for upholding and promoting Concern’s values, demonstrating leadership on workplace equality, diversity and inclusion, and role modelling a positive safeguarding ethos.
• All managers are required to actively participate in any emergency response as and when required.

Training and line management

• Ensure the implementation of the Concern Syria/Iraq HR manual by training, coaching and mentoring HR staff and line managers in Syria and Iraq.
• Promote and ensure compliance with the requirements of Concern’s safeguarding policies including the Concern Code of Conduct (CCoC) and its associated policies.
• Line manage and train the current national HR Manager.
• Technical line manager for all HR staff in all other bases.

Oversee staff development plans that meet individual and organisational development needs. To be added for managers:

Role Holder Requirements:

• Bachelor’s degree in relevant discipline such as HR Management or administration
• Good command of Microsoft Office Professional
• At least 3 years demonstrated work experience in HR and two years as senior manager
• Experience in working in the humanitarian sector and in insecure complex emergency situations
• Experience in personnel management

Competencies:

• Good communication skills i.e. advisory/instruction skills, network skills, team building skills
• English oral and written skills essential
• Females are highly encouraged to apply
• Arabic language skills would be an advantage

How to Apply:

To apply: CVs should be submitted through our website at https://jobs.concern.net by the closing date.

Please note that Concern Worldwide does not provide Visa sponsorship.

Due to the urgency of this position, applications will be shortlisted on a regular basis and we may offer posts before the closing date.

If you have any concerns about our recruitment process and need particular assistance – for example if you have a visual impairment or are neurodivergent – please let us know and we will do our best to accommodate you.