We are seeking a Donor Retention Officer to manage our mass market offline fundraising, cultivation, and engagement campaigns, as well as our recurring giving stewardship.

The ideal candidate will be a detail-oriented project manager, capable of developing and executing campaigns that inspire donors and maximize fundraising potential.

Purpose: The Donor Retention Officer will manage offline fundraising and stewardship campaigns for mass market donors, and upgrade campaigns both online and offline for recurring donors. The Officer will track results to find ways to keep donors engaged and supportive of our mission over time.

Engagement: The position will report to the Donor Retention Lead and work closely with the digital, midlevel, and data and systems teams.

Delivery: Manage all aspects of our offline marketing campaigns that target outreach to mass audiences. Manage sustainer stewardship campaigns to keep donors loyal. Effectively manage vendor relationships.

Essential Job Duties

Project Management of Online Campains

• Work with the direct mail vendor to plan and execute approximately eight direct mail campaigns per year including renewal and stewardship campaigns.
• Work with telemarketing and voicemail vendors to plan and execute sustainer conversion and upgrade campaigns, as well as lapsed and renewal one-time donor campaigns.
• Work with digital team to create and execute offline components of omnichannel strategy.
• Analyze donation trends and program performance.
• Prepare reports for leadership and internal stakeholders.

Manage relationship with caging company

• Establish communication protocols and reporting mechanisms.
• Recommend process improvements based on performance metrics.
• Develop contingency plans for mail processing disruptions.
• Troubleshoot any issues and work with internal stakeholders to resolve them.

Oversee monthly giving campaigns

• Develop and execute omni-channel strategies to convert one-time donors to monthly donors.
• Develop and execute omni-channel strategies to reactivate lapsed monthly donors.
• Create targeted marketing campaigns for sustainer upgrades.
• Support the Donor Retention Lead in designing donor communication and retention plans.
• Execute omni-channel sustainer stewardship plans.
• Monitor sustainer giving revenue streams.
• When appropriate, steward high-dollar sustainers with one-on-one interactions via mail, calls or SMS.
• Analyze donation trends and program performance.
• Prepare reports for leadership and internal stakeholders.

Project manage annual "Donor Appreciation Week" Campaign

• Work with colleagues on the digital, midlevel and organic social teams to create an omni-channel campaign aimed at engaging and cultivating existing donors ahead of the year-end giving season.
• Plan, manage, and report on campaign projects from start to finish.
• Work with internal stakeholders to create reporting and analysis of the campaign’s impact.

Other duties as required

Supervisory Responsibilities

None.

Fiscal Responsibility

None

Required Qualifications

• Bachelor’s Degree or equivalent experience

Required Skills & Experience

• 3-5 years of relevant work experience
• Experience in, or clear passion for nonprofit sector work
• Strong project management capabilities
• Proactive and solutions-focused with the ability to anticipate potential project challenges and develop preemptive mitigation strategies
• Excellent organizational and time management capabilities
• Strong relationship and vendor management skills
• Excellent written and verbal communication skills
• Familiarity with direct mail, telemarketing, and/or integrated marketing campaign strategies is a plus
• Experience or familiarity with sustainer giving is a plus
• Proficiency in CRM systems and fundraising software (Salesforce Nonprofit Cloud preferred)

How to Apply:

Please apply through our website directly: https://hris.actionagainsthunger.org/careers/index.php/positions/view/717/