ORGANIZATIONAL DESCRIPTION:
Founded in 2012, SARD is a nongovernmental organization dedicated to building resilience and self-reliance in those affected by conflict and natural disasters while championing the localization of humanitarian assistance. We strive to provide critical resources and innovative opportunities to affected people and communities so they can reach a future in which they can thrive. Headquartered in Mersin, Turkey, our teams across Turkey and northwest Syria work in the sectors of Food Security and Livelihood, Non-Food Items, Shelter, WASH, Protection, and Early Recovery. Learn more at sardngo.org.
MAIN RESPONSIBILITIES AND TASKS:
The Complaint Response Mechanism Officer is responsible for ensuring that complaints are handled in a professional, timely, and effective manner, and that the complaint response system is functioning efficiently to meet the needs of beneficiaries and stakeholders.

Complaint Response Mechanism:

1-Receiving and registering complaints from beneficiaries, communities, and other stakeholders, ensuring that all complaints are properly recorded and categorized.

2-Participate in the sensitization sessions prior to any activity on the complaint response mechanism is conducted

3-Participate in any investigation and follow-up regarding complaints and feedback raised by communities.

4-Investigating complaints in a fair, transparent, and objective manner, gathering all necessary information and evidence to reach a conclusion.

5-Developing and maintaining a database of complaints, ensuring that all complaints are properly recorded, categorized, and analyzed to identify trends and patterns.

6-Ensuring that all complaints are handled in a confidential and sensitive manner, with due regard for the rights and dignity of complainants.

7-Any other duties as assigned by the CRM Senior Officer.

REQUIRED QUALIFICATIONS AND COMPETENCIES:

Minimum BA degree in social sciences, research, development studies or other related studies.

Knowledge data collection process, complaint mechanism and data management

Minimum 1 years of work experience in M&E or CRM (desirable)

Experience in emergency work (desirable)

Self-motivation and strong team spirit

Good communication and inter-personal skills

Experience using Kobo/ODK (desirable)

Ability to speak, read and write in Arabic and English (desirable)

How to Apply:

Please follow the link below to complete the application:
https://forms.gle/kCrofxATYP1cpiAMA

Before the closing date of January 31, 2024

Only short-listed candidates will be contacted. Unsuccessful applications will neither be acknowledged nor returned.

The position will be reserved for Females to ensure balance within the team, as we support empowering Females and encouraging their active participation in the work

Note: CVs will be reviewed on a rolling basis

Background checks will be conducted for all applicants for this position.

We are committed to safeguarding and protecting the welfare of all individuals and beneficiaries and expect all candidates to share this commitment. SARD has zero tolerance towards safeguarding violations against beneficiaries, and as part of the recruitment process, a thorough background check and safeguarding screening will be conducted.