Background:

The International Catholic Migration Commission (ICMC) is an international non-governmental organization whose mission is to protect and serve uprooted people, including refugees, asylum seekers, internally displaced people, victims of human trafficking, and migrants – regardless of faith, race, ethnicity, or nationality. In collaboration with governmental and non-governmental partners, and through a worldwide network of national member organizations, ICMC implements and advocates for right-based policies and sustainable solutions to address global migration challenges. ICMC’s direct operations and global advocacy efforts are aimed to respond to the needs of vulnerable individuals and communities, and focus on protection, humanitarian assistance, resettlement, and migration and development.

Job Description:

For approximately 120 globally dispersed staff and associates, provide the following remote services:

1. Troubleshoot technical issues for:

• Windows 11 Pro workstations
• Microsoft 365 applications (including Navision)
• Other subscription software/applications

1. Configure, install, troubleshoot, and inventory new and existing hardware and software when required by users.
2. Monitor internet connection for all staff.
3. Support VPN connections (FortiClient) through another vendor, and remote access solutions

For a subset of approximately 15 users physically located in Geneva, Switzerland, provide onsite support.

Deliverables and Timeline:

1. Resolved IT issues
2. Tickets and time spent report with each invoice

with the following service hours:

1. Primary support hours: Monday to Friday, 8:30 AM – 5:00 PM GMT+2
2. Extended support hours: 24/7 coverage for critical failures outside of primary support hours

Eligibility:

1. Ability to provide services in French and English
2. Local presence within a two-hour radius of Geneva, to enable on-site service delivery
3. Registration with relevant national government (tax or other number required)
4. Not subject to sanctions per EU guidelines

How to Apply:

To download the full Request for Proposals and information on how to submit a proposal, please visit https://www.icmc.net/wp-content/uploads/2025/05/RFP-ICMCHQ-CY25-02a-IT-support-services-Users.pdf