Company Description

Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.

INSO provides daily support to more than 1000 NGOs operating in 18 of the world’s most insecure countries.

INSO is headquartered in The Hague, Netherlands- the international city of peace and justice.

Position

As the Director of Human Resources, you shape strategic policy and support worldwide organizational development as well as offer hands-on operational support to field program teams. You lead all HR functions to support the effective delivery of our mission and affirm INSO as a great place to work. You supervise the HR team at HQ with dotted-line management to HR managers in each country office. You will join the Senior Management Team and report to the Executive Director.

Ideally, you are a senior Human Resources professional in the humanitarian sector looking to take on more responsibility in a creative and dynamic setting with global impact.

This position is based in The Hague, Netherlands, with occasional travel to field locations, and reports directly to the Executive Director.

Key Responsibilities

• Lead the development and implementation of HR strategy.
• Recruit, manage and mentor the HR team.
• Lead the annual planning process and manage the departmental budget.
• Further develop the global and local HR policy environments and related procedures.
• Respond to audits and strengthen compliance with statutes, regulators & donors.
• Strengthen daily operational HR management in all offices, sites, and projects.
• Provide a responsive business partnership to all programs, departments, and stakeholders.
• Lead and supervise HR related risk management and duty of care initiatives.
• Manage internal systems for safeguarding, dispute resolution, grievance, and employee relations.
• Maintain an attractive and equitable compensation and benefits package.
• Oversee employee lifecycle management.
• Supervise administrative and technical systems such as HRIS, payroll, insurance and staff records.
• Establish, monitor and report on key performance and progress indicators at staff, executive and Trustee level.
• Support wider organizational development as a member of the SMT.
• Model and promote organizational principles, culture, and ethics.

Requirements

This is a high-level and challenging role for the most experienced professionals. Please explain how you meet the requirements in your cover letter:

• Minimum of 10 years of progressive experience in Human Resources at an humanitarian or international development NGO, Red Cross or international organization.
• At least 3 years in a senior HR leadership role, with strategic decision-making responsibilities.
• Proven expertise across key HR functions, including:
• Leading and managing departmental development
• Policy development, implementation and oversight
• Strong understanding of employee regulations
• Regulatory and donor compliance, risk management and duty of care
• Safeguarding and employee relations investigations
• Compensation, benefits, and reward frameworks
• Recruitment processes and HR information systems (HRIS)
• Previous experience as member of a Senior Management Team
• Track record of managing and supporting HR teams across multiple countries and diverse contexts.
• Master’s degree or relevant equivalent experience.
• Professional command of written and spoken English.
• Willingness to travel periodically to field locations.
• Exemplary interpersonal communication skills and emotional intelligence.

Nice to have

• Existing knowledge of INSO and our mission.
• HR technical qualifications.
• Proficiency in French or Arabic.
• Demonstrable experience with HRIS, ATS, Payroll systems, etc.

Core Competencies:

Strategic leadership & vision – Defines and drives HR strategy aligned with INSO’s mission.

Interpersonal & cross-cultural communication – Builds trust, resolves conflict, and supports inclusive dialogue across diverse teams.

Ethical judgment & integrity – Upholds transparency, fairness, and INSO’s humanitarian principles.

Problem-solving & decision-making attitude- Resolves complex HR issues with fairness and legal awareness.

Change management & adaptability – Leads through change with clarity, resilience, and adaptability.

INSO’s Safeguarding Policy

INSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Terms & Conditions

Fixed-term (renewable) full-time contract based in The Hague, Netherlands, EUR 8300 per month, 8% vacation pay (vakantiegeld), 2.5 days annual leave per month. It is a Dutch contract based on Dutch social security and taxation rules. We provide basic premium ONVZ health insurance to you and your dependents. This position is eligible for a Highly Skilled Migrant visa and relocation allowance.

How to Apply:

Please submit applications clicking the link https://shorturl.at/ijHPu. Applications should be in English and include:

• An updated CV.
• A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.